Return and Refund Policy – JaiRam Sewa Trust

Thank you for supporting JaiRam Sewa Trust.

We value your trust and are committed to maintaining transparency in all donations and transactions. Please read this Return and Refund Policy carefully before making any donation or purchase through our website.

Definitions

For the purposes of this Policy:

Organization refers to JaiRam Sewa Trust (“We”, “Us”, “Our”).

Donations refer to voluntary contributions made to support causes including cow welfare, गौ सेवा, cow protection, and gaushala construction.

Goods refer to any physical items, if applicable, offered through our website.

Orders mean a request placed by you to purchase Goods from us.

Service refers to our website and related charitable activities.

Website refers to jairamsewatrust.org

You refers to the individual accessing or using the Service.

Donations Policy

All donations made to JaiRam Sewa Trust are voluntary contributions towards charitable and social welfare activities and are generally non-refundable.

However, if you believe that a donation has been made mistakenly or multiple times due to a technical issue, you may contact us within 7 days of the transaction.

All refund requests are reviewed on a case-by-case basis.

If approved, the refund will be processed through the original payment method within a reasonable time.

All payments are processed securely through trusted third-party payment gateways including Razorpay and other authorized payment providers.

We do not store your debit card, credit card, banking, or UPI information on our servers.

Order Cancellation (For Goods, if applicable)

If you have purchased any physical goods from our website, you may request cancellation within 7 days of receiving the product.

To initiate a cancellation request, please contact us through email.

Conditions for Returns

To be eligible for a return:

  • The product must be purchased within the last 7 days

  • The product must be unused and in its original packaging

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items

  • Perishable goods

  • Items not suitable for return due to hygiene reasons

  • Items damaged after delivery or mixed with other products

JaiRam Sewa Trust reserves the right to refuse returns that do not meet the above conditions.

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed within 7–14 working days through the original payment method.

Returning Goods

You will be responsible for the cost and risk of returning the goods.

Return Address

JaiRam Sewa Trust
A-95 Gali No 5, South Ganesh Nagar, Mandawali Fazalpur, East Delhi, Delhi, India – 110092.

We recommend using a trackable shipping service for returning products. We are not responsible for items lost or damaged during return transit.

Gifts

If any product purchased from us was marked as a gift, replacement or store credit may be provided depending on eligibility and the nature of the issue.

Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us:

JaiRam Sewa Trust
Website: jairamsewatrust.org